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Our Team: Built on Empathy, Driven by Impact

A Note from Our CEO

The Heart of Elora: A Commitment Born from the Frontlines of Caregiving

I started Elora after serving as a caregiver for my late father, a dual-eligible veteran. Dealing with cancer, kidney disease and more, the hardest part wasn't the medical timeline – it was the fragmented care ecosystem.

The 4 AM calls—finding him wandering, or when transportation was late due to snow. The months spent searching for reliable senior living options, sorting through impossible spreadsheets of services, and feeling like every call just gave me another to do list with no answers.

I saw countless dedicated workers, who wanted to offer any help they could, working with binders, spreadsheets, and outdated software.

My career has been built on solving complex social challenges with right place, right time technology. From studying complex systems as a political science professor, to developing supply chain technology and workforce tech to empower people and sustainability.

This technology exists – It is not impossible to unify this ecosystem and elevate these underserved communities.

The most important moments I remember weren't searching for care. They were spending time with loved ones—seeing my dad so happy to eat apple pie with grandkids and take them fishing. Those are the moments we want people to have.

Our mission is to ensure no caregiver or care worker has to spend their precious time sorting options instead of simply caring for the person in front of them.

— Shawn Ramirez, PhD

Co-Founder & CEO, Elora

Our Philosophy: Essential Care is Local, Connected, and Human

We know the most vital moments in care happen not just in clinics, but through local understanding and deep human connection in the community. Social care is essential, and when it is disconnected from the clinical system, everyone pays the price—through fragmentation, high costs, and missed opportunities to support vulnerable people.

Elora was built to solve this. We exist to empower the heroic work of community teams by closing the gaps created by administrative overload and systemic fragmentation. We validate the critical nature of local, community-based support, making it easy for you to focus on people, connect your efforts to health outcomes, and ensure your essential work is finally recognized and fully supported.

The Experts Behind the Platform: Technology Rooted in Responsible AI and Equity

Our team brings together deep expertise in responsible AI, enterprise supply chain logistics, and equitable outcomes. We are unified by a commitment to help people in need, combining our lived experiences with technical excellence to address systemic disparities in care.

Lived Experience Driving Design

Our platform is constantly co-designed and tested by individuals who navigate complex systems of care, including those with experience as nurses, social workers, seniors, dual-eligible patients, caregivers, and community workers.

Responsible AI Focus

We are deeply committed to supporting high-risk populations with a core Responsible AI framework to actively mitigate bias, ensure long-term trust, and promote resilient care.

We believe that technology must be an equalizer, empowering local experts to deliver tailored support that closes health gaps for underserved and marginalized communities.

Meet the Team

Shawn Ramirez, PhD

Shawn Ramirez, PhD

Co-Founder & CEO

15+ years in AI and data science leadership. PhD in Political Science, former Harvard Fellow and Emory professor. Advised Fortune 500 companies on responsible AI. Drives Elora's mission to bring human-centered AI to frontline care.

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Melanie Chen

Melanie Chen

Co-Founder, CTO

10+ years in ML and NLP, studied under Yann LeCun at NYU. Founding engineer at Bombora, scaled to $30M ARR. Led omnichannel innovation at Walmart Global Tech. Builds Elora's AI-powered platform.

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Nan Krafft

Nan Krafft

Product, Digital Health

15+ years in HealthTech product leadership. Former registered nurse with master's in health policy. Bridges clinical care and technology. Ensures Elora serves frontline care teams.

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Faik Faisal

Faik Faisal

Engineering & AI

20+ years in systems engineering. Former AWS AI Software Development Manager and VP of Engineering for SaaS scale-ups. Builds secure, scalable infrastructure for Elora's platform.

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Thushyanthi Muruges

Thushyanthi Muruges

Operations

15+ years in people operations. Former Global Equity & Inclusion Lead at Culture Amp. Published DEI playbooks on pay equity. Designs equitable, scalable systems for Elora.

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